What is Trellis Health?

Trellis Health is an advanced primary care model created by MaineHealth to make healthcare simple, connected, and focused on you. Our collaborative care team provides same-day access, longer visits, and 24/7 support so you can stay healthy on your schedule.

How does Trellis Health work?

Trellis operates on a membership model instead of billing insurance. That means one monthly (or annual) membership fee that covers all Trellis care and services – no copays, no surprise bills, and unlimited access to your care team.

What’s included in my membership?

Everything you expect from primary care, and then some! Membership covers annual physicals, sick visits, preventive screenings, chronic care, mental health support, physical therapy, prescription management, lifestyle coaching, and more.

Who will I see at Trellis Health?

You’ll be cared for by your full Trellis care team. Our model isn’t about seeing just one provider. It’s about having the right support at the right time. Your team includes a Primary Care Provider, Physical Therapist, Behavioral Health Clinician, Clinical Pharmacist, Registered Nurse, Health Coach, and Member Services team.

Can anyone enroll?

City of Portland is covering membership for the first 200 employees who enroll!

Why only 200 employees?

This is a pilot for City of Portland this year. Before rolling Trellis out to everyone, the City wants to make sure it delivers real results, high member satisfaction, better access to care, improved health outcomes, and meaningful cost savings. If the pilot goes well, the goal is to expand to more employees and their families in the future.

When can I enroll?

You can join Trellis beginning August 3, 2026.

How much does it cost?

For the first 200 City of Portland employees, Trellis will cost you nothing. You pay $0 to be a Trellis member and all your care is included.

How much will I pay for Trellis services?

Nothing! All Trellis visits, interactions, and services are included at no cost to members.

Does Trellis replace my insurance?

No, Trellis works alongside your health plan. You will want to keep your existing coverage for care outside of Trellis (hospitalization, specialists, labs, etc.)

Where are you located?

Our first practice is at 1945 Congress Street, Building C, Portland, ME 04102. We also offer our services virtually, so you can connect with us in whatever way is most convenient and appropriate, whether that’s in person or by video, phone, or message.

We are looking forward to opening our second practice at 4 Stephen Drive at Cook’s Corner in Brunswick in September 2026!

What are your hours? Do you offer after-hours help?

We’re open Monday through Friday, 8:00 AM to 4:30 PM. But we’re here for you anytime. You can call us 24/7 to reach your care team for urgent needs after hours. With same- or next-day appointments, you’ll always be able to get care when you need it.

Do I have to come into the office to get care?

Not always. Developing a trusting relationship with your care team is about getting in touch frequently and easily, and being able to engage in whatever way is most convenient to you. Some things might need an in-person visit, but we’ll always work with your schedule and needs.

Can my family join too?

At this time, Trellis membership is only covered for the first 200 City employees. However, anyone can enroll in Trellis’ retail membership and pay $119/month. Use coupon code CITY100FAMILY to get an individual membership for only $100/month.

What if I need a specialist or outside care?

We’ll help coordinate referrals, schedule appointments, and stay connected with your specialist to keep your care seamless.

What if I already have a doctor? Can I keep them?

When you join Trellis, we take on the role of your primary care team. As part of your Hello! visit, we'll request your medical records from your current PCP, which many practices take as a sign that you've moved your primary care elsewhere. Specialist relationships are different - we want to keep those in place. Your Trellis team can coordinate with any specialists you're already seeing to avoid disruption of care.

Can I use Trellis for just one service?

Trellis is designed as a whole-health model. When you enroll, you gain a full care team invested in all your health and wellbeing, not just a single visit or concern.

Do you provide gynecology or birth control care?

Yes. We offer preventive gynecology services like pap smears and breast exams, plus support for birth control, menopause, and pregnancy counseling.

Do you offer lab tests or minor procedures?

Yes. We do many lab tests right in our office and perform minor procedures like suturing, joint injections, and skin biopsies.

Do you help manage ongoing or chronic conditions?

Yes. Your care team works with you on an ongoing basis for conditions like diabetes, high blood pressure, and other chronic needs, not just one-off visits.

How do I join?

Just complete our online form, and our team will follow up to finalize your enrollment and schedule your “Hello!” visit.

What happens during a Hello! visit?

Our member services team will reach out and complete your registration and invite you to schedule our signature Hello! visit. We’ll get to know you, review your past care and health history, talk through your goals, and explain how Trellis works. We’ll also help gather your medical records, identify any labs or referrals you may need, and make sure you feel confident ahead of your new member visit. We now offer a self-directed Hello! visit for those who prefer to complete this on their own time.

Can I cancel if Trellis isn’t right for me?

Absolutely. There is no long-term contract and you can leave at any time. We will do our best to assist in finding you another primary care option.

Is my health information kept private?

Yes. Your information is protected the same way it would be at any medical practice, and it's never shared with City of Portland.

How do I contact my team or make an appointment?

You can call us at 207-661-3730, send a message, or email us at careteam@trellishealth.org. Once you’re enrolled, you’ll have 24/7 access to your care team for any needs.